The core criteria below have been redesigned to be more user-friendly to
our customers: in normal circumstances, we have eliminated internal charge
backs for all on-highway models! We believe that this will allow you to
conduct your business more proficiently and allow you to provide faster service
to your customers or to your own fleet.
Should you have any questions, please contact us for help.
Cores must not have been previously
disassembled. Cores that have been
disassembled will be subject to an evaluation fee of 10% of the original core
charge. Missing/damaged parts will be charged.
All transmission components must be
present (e.g. torque converter, housings, retarder, output shaft, oil
pan/control module, etc.). Missing components
will be charged.
Both input and output must be free
turning (not freewheeling). Cores that
are not free turning or cores that are freewheeling will be subject to internal
evaluation and charges.
Transmissions are exchanged on a like for
like basis. Cores that do not match the
components (physical, hydraulic, and electronic) of the original purchased
transmission will be subject to charges up to the full core charge.
All cores must be drained of fluids
and plugged to prevent leakage.
Close visual inspection of all the
external housings will be conducted. The
visual inspection will include all: housings, oil pan/control module, threaded
ports/holes, mounting surfaces and the like.
Broken, cracked, crushed, corroded, etc. housings and components will be
charged.
Damage from freight will be the
responsibility of the shipper.
All support/ancillary equipment and
packaging must be removed. We assume no
responsibility for parts such as brackets, fittings, flanges/yokes, p.t.o.s,
studs, solenoids, shift levers, etc. left on cores. Failure to remove such equipment will result
in a labor charge.
All V-drive transmissions with damaged
bevel gears, flywheel, right angle drive, and/or case damage are considered
non-rebuildable cores and will receive no credit. The customer may supply another core or good
replacements for the damaged parts in order to have core credit consideration.
All transmissions designated off
highway must undergo a fully disassembled inspection.
All shafts, housings, and updates are
not considered in standard overhaul price and will be charged if they do not
meet our quality standards.
Flywheel damage on 5000/6000 series
transmissions with remote front drive is unacceptable for full core
credit. Flywheel replacement cost will
be charged.
We reserve the right to refuse any core
that does not meet the criteria described previously or for any other reason is
not in the best interest of our company.
A customer request for tear down
report that does not involve warranty will result in a fee to the customer for
this service.
All cores received that do not meet
our core criteria may be eligible for partial credit and/or at the request of
the customer: disposed to scrap or returned (disassembled) at customer’s
expense.
Cores must be returned within 90 days
to receive full core credit consideration.
Customers who ship cores freight
collect will have those charges billed back to them unless prior arrangements
have been made with our personnel to accommodate incoming freight.